Communication tools have become more complex, and each generation’s preferences can be unique. Sometimes it’s good to remember the communications basics. Here’s a great one from our archives, originally published in 2014. As a business owner, nothing is more important than being able to clearly communicate your ideas to partners,...

Recruiting, hiring and training new employees is difficult and expensive. There is nothing more disappointing than losing a new hire, and up to 20% of employee turnover happens in the first 45 days. Employee turnover seems to accelerate with the economy: demand for talent means more opportunity for employees, including...

For this week’s scenario, let’s take a look at addressing employee misconduct when an employee states the conduct was caused by a mental disorder. Here’s the situation: You are a manager for a call center. This morning you received a call from a customer complaining that during a recent call,...

I love learning! I mean I really love to learn, and education is a passion of mine. So when I was asked to coordinate a “Back to School” drive several years ago, I jumped on the idea…and then another idea…and then another idea. After all, third times a charm right?...

One of the questions our clients frequently ask is “What steps should I take if one of my employees is hurt while working?”  This question is common because our safety managers do a great job of working with our clients to prevent injuries in the workplace.  As a result, injuries...

I like fun. I like people who make me laugh, my husband does, kids do, animals do, and as a matter of fact, I can find fun in most things. Some days, however, especially at work, I have to look hard to see the fun. So I’ve developed an acronym...