5 Do’s and Don’ts for Pre-Interview Phone Calls

pre interview phone calls

Summer is just around the corner. For many of you, so is your busiest season of the year! Before you begin scheduling face-to-face interviews just from information you receive from applications or resumes, you should consider pre-interview phone calls. Adding this step to your interviewing process actually saves times by weeding out the wrong candidates and allowing you to have a more rewarding face-to-face interview with those candidates who advance beyond the phone screening process.

See also: You Could Be Asking Illegal Interview Questions without Even Knowing

Use these 5 do’s and don’ts and you’re guaranteed to get the most out of your pre-interview calls. Here’s to a successful hiring season this Summer!

  1. pre-interview phone callDon’t wing it. Before the interview, read the candidates’ applications/resumes thoroughly and prepare a list of questions specific to the strengths and weaknesses you find.
  2. Do make notes about tone not just words. You’re interviewing to hire a person to do a job but that person always comes with a personality.  Pay attention to the person’s pitch, quality and speech tempo to hint you about their attitude, energy level and enthusiasm. Also make note of the parts of the interview that the candidate sounded the most nervous, confident, defensive, authoritative, and so on.
  3. Don’t use a speakerphone. Remember that you want to be attractive to the right applicants so be courteous enough to ensure good sound quality during the interview.
  4. Do listen for clichés. Some candidates may use clichés or pauses to stall for time before answering. Some are just being thoughtful but for most, it’s a sign of a lack of preparation or knowledge
  5. Don’t sugarcoat your questions. Why wait? Ask the same specific and thought-provoking questions that you would ask in person. Examples: “On your last job, how many times did you exceed your sales quota and by how much?”  “What can you contribute to our company that you think we don’t already have?”


Contact us for more tips to ensure a successful interview process. We are always here to make your work life easier.

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